We will not accept an order for services until full payment is received and all required information and documentation is complete.

A partial refund will be issued for legal tests should a client change their mind and not need or wish to have the DNA test preformed. The refund will be issued based off the current phase of order processing:

  1. A 50% refund will be issued for all cases in the management phase (preparation of the legal chain of custody documentation, consultation, appointment scheduling).
  2. A 25% refund will be issued once test kits have been shipped to their respective sample collection locations.
  3. The entire cost of the test is nonrefundable once testing has begun.

Refund requests cannot be taken over the phone and must be applied for via email.

All requests for refunds must be applied for within 3 days of the initial order, after 3 days, the entire cost of the test is nonrefundable.

Please note that DNA sample collection and testing does not guarantee issuance of a U.S. passport, CRBA, or immigrant visa. We will facilitate in the process of obtaining DNA test results but cannot guarantee approval.